Privacy Policy — Vastra Nari

VastraNari.com operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

VastraNari.com is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with our Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Payment and transaction information including payment method, transaction details, payment confirmation and other information necessary to process your order. Payment information may be processed securely by our payment service providers.

• Account information including your username, password, preferences and settings, if you create an account with us.

• Order information including the products you view, add to your cart, wishlist or purchase, as well as information relating to returns, exchanges or cancellations.

• Communications with us including information you provide when contacting us for customer support or making an inquiry.

• Device information including information about your device, browser, network connection, IP address and other technical identifiers.

• Usage information including information about how and when you interact with or navigate our website and Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, use our Services, communicate with us, or otherwise provide your personal information.

• Automatically through our Services, including information collected from your device when you browse or use our website through cookies and similar technologies.

• From our service providers, including technology, payment, shipping, analytics, customer support and other service providers that process information on our behalf.

• From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Provide, Tailor and Improve the Services

We use your personal information to provide and operate our Services, including to:

• Process and fulfill your orders

• Process payments and Cash on Delivery orders

• Arrange shipping and delivery

• Communicate with you regarding your orders

• Facilitate exchanges and other customer service requests

• Maintain customer accounts

• Remember your preferences

• Improve our website, products and Services

• Provide a personalized shopping experience

• Recommend products that may be relevant to your interests

Marketing and Advertising

Where permitted by applicable law and subject to your preferences, we may use your information to send promotional communications, offers, product updates and other marketing communications by email, text message or other available communication channels.

We may also use information about your interactions with our website, such as products viewed or added to your cart, to help us improve our advertising and promotional activities.

You may opt out of promotional communications at any time using the unsubscribe option provided in promotional emails or by contacting us.

Security and Fraud Prevention

We may use personal information to:

• Help maintain the security of our website and Services

• Verify customer information

• Detect, investigate and prevent fraudulent or unauthorized transactions

• Protect our customers, business and Services

• Investigate potentially illegal, unsafe or malicious activity

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password or other account information with anyone.

Communicating With You

We may use your personal information to respond to customer inquiries, provide customer support, communicate about orders and maintain our business relationship with you.

Legal Reasons

We may use or disclose personal information when necessary to:

• Comply with applicable laws and regulations

• Respond to lawful requests from government authorities or law enforcement

• Protect our legal rights

• Investigate disputes or potential violations of our policies

• Enforce our Terms of Service and other applicable policies

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law.

These third parties may include:

• Shopify and service providers that help us operate our website, process payments, provide analytics, manage technology, provide customer support, store data, fulfill orders and deliver products.

• Payment service providers that securely process online payments and related transactions.

• Shipping and logistics providers that require your name, address, phone number and order information to deliver your purchases.

• Business and marketing partners, where permitted by law, to support advertising and promotional activities.

• Third parties when you direct or consent to disclosure, such as when you choose to use certain social media features or third-party services.

• Legal or regulatory authorities, when disclosure is required by law or necessary to protect our rights or the rights of our customers and others.

• Business transaction parties, in connection with a merger, acquisition, restructuring, sale of assets, bankruptcy or similar business transaction.

Relationship With Shopify

The Services are hosted by Shopify, which provides the e-commerce platform that enables us to sell our products and provide our Services to you.

Information you submit through our website may be transmitted to and processed by Shopify and other service providers involved in operating our store. Such service providers may process information in countries other than your country of residence.

Shopify may collect and process information relating to your access to and use of our Services in accordance with Shopify's own privacy practices.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy and Shopify's privacy resources.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, improve our Services and support advertising and marketing activities.

You may be able to control or manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

Third-Party Websites and Links

Our Services may contain links to websites, applications or online platforms operated by third parties.

If you follow a link to a website that is not operated or controlled by Vastra Nari, you should review that third party's privacy policy, security practices and terms and conditions.

Vastra Nari is not responsible for the privacy, security or content of third-party websites or platforms.

Information that you voluntarily share on public or third-party platforms, including social networking platforms, may be visible to other users and may be subject to the privacy policies of those platforms.

Children's Data

Our Services are not intended to be used by children.

We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you believe that a child has provided us with personal information, please contact us using the contact details provided below so that we can review the request and take appropriate action as required by applicable law.

Security and Retention of Your Information

We take reasonable measures to help protect your personal information against unauthorized access, misuse, alteration or disclosure.

However, no security system is completely secure or impenetrable, and we cannot guarantee absolute security of your information.

The length of time we retain personal information depends on factors such as whether the information is required to:

• Provide our Services

• Process and fulfill orders

• Maintain customer accounts

• Provide customer support

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements and policies

Your Rights and Choices

Depending on applicable law and where you live, you may have certain rights regarding your personal information, including:

• Right to Access: You may request access to personal information we hold about you.

• Right to Delete: You may request deletion of personal information, subject to applicable legal requirements and exceptions.

• Right to Correct: You may request correction of inaccurate personal information.

• Right to Data Portability: In certain circumstances, you may request a copy of your personal information in a portable format.

• Right to Manage Communication Preferences: You may opt out of promotional communications by using the unsubscribe option included in promotional emails or by contacting us.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

These rights may be subject to limitations and exceptions under applicable laws.

To exercise your rights or ask questions about your personal information, please contact us using the contact details provided below.

Complaints

If you have any concerns or complaints about how we collect, use or process your personal information, please contact us using the details provided below.

We will review and respond to your concern within a reasonable period and in accordance with applicable law.

International Transfers

Your personal information may be transferred, stored or processed outside India by Shopify and other service providers involved in providing our Services.

Where required by applicable law, we take appropriate steps to ensure that such transfers are handled in accordance with applicable privacy and data protection requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, legal requirements or regulatory obligations.

When we make changes, we will update this Privacy Policy on our website. We encourage you to review this page periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise any applicable rights regarding your personal information, please contact us:

Brand Name: Vastra Nari
Website: Vastranari.com
Phone / WhatsApp: +91 7041795683
Email: info.vastranari@gmail.com
Instagram: @vastra_nari_7

Business Address:
PLOT NO: 20, SECOND FLOOR,
ASHIRVAD EMBRO PARK 2,
Near Meladi Maa Temple,
Saniya Hemad, Surat – 395010,
Gujarat, India

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM